Orders & Payment

Q: What payment methods do you accept?

We accept major credit and debit cards, PayPal (if enabled), Shop Pay, ClearPay, and other secure payment options displayed at checkout.

Q: Do I need an account to place an order?

No — you can checkout as a guest. Creating an account is recommended for easier order tracking, faster checkout, and access to our latest promotions.

Shipping & Delivery

Q: Do you ship internationally?

Currently, we ship within the UK only.

Q: What delivery methods do you offer?

We use trusted UK couriers:

• 
  Evri Standard Delivery
  
• 
  Royal Mail Tracked 48
  

You can also choose Evri drop-off locations to reduce delivery costs.

Q: How long does delivery take?

• 
  Evri Standard: 2–4 working days
  
• 
  Royal Mail Tracked 48: ~2 working days, fully trackable
  
  Delivery times may vary during busy periods. Please refer to Evri and Royal Mail T&Cs for details.
  

Q: How can I track my order?

After dispatch, you’ll receive a tracking link via email for Evri or Royal Mail.

Q: What if my order is delayed or hasn’t arrived?

Contact us via our Contact page or email. We’ll work with the courier to resolve the issue quickly.

Returns, Exchanges & Refunds

Q: What is your returns policy?

We accept returns for faulty, damaged, or unwanted items in their original condition. Contact us within 14 days to start a return. See our Returns page for full details.

Q: Are returns free?

Return postage is the customer’s responsibility. A 5% restocking fee applies unless the item is faulty or we made an error.

Q: How do I start a return?

Contact us via the Returns page or email. We’ll provide instructions for sending your item back.

Q: When will I receive my refund?

Refunds are issued within 10–12 working days after we receive and inspect the returned item.

Q: Are your products brand new?

Yes. All products sold by House of PDB are brand new and sourced from trusted suppliers.

Account & Privacy

Q: Is my information secure?

Absolutely. We follow GDPR guidelines and use secure, encrypted systems to protect your data.

Q: Can I change or cancel my order?

If your order hasn’t been dispatched, we may be able to adjust or cancel it. Contact us as soon as possible at woof@houseofpdb.co.uk.

Customer Support

Q: How can I contact House of PDB?

Reach us via the Contact page or email woof@houseofpdb.co.uk. We aim to respond within 1–2 business days.

About House of PDB

Q: What does House of PDB offer?

We provide premium natural dog and cat treats, shipped quickly and reliably across the UK using trusted couriers. All our products are high-quality, wholesome, and carefully sourced.